DocsReference
Support
How to get help, report a problem, or ask for something.
Write to the people who build Grapim from Help and feedback in the hub. We read every message and reply to the email on your GitHub profile, usually within a day.
Sign in with GitHub to write to us
The form is inside the hub, so we know who to answer. Sign-in reads your public GitHub profile only.
What to include
- What you ran or clicked, and what you expected.
- The exact error message.
grapim syncand the hub both say what failed. - Your team's name, and the repo or run if it is about one. Never paste a token.
Quick fixes
| You see | Try |
|---|---|
The hub rejected the token | The token was revoked, or its owner left the team. Create a new one in Settings, Machine tokens. |
This repo has no commits yet | Commit once, then sync. |
grapim sync works in a git repo | Run it inside the repo, not a parent folder. |
| A Codex run is not recorded | Trust the project hooks once in Codex with /hooks, then start a new session. |
| The PR check stays neutral | Require approval is off, or the team is not on Governance. See the GitHub App and PR check. |
| Lines show as not recorded | The commits were made on a machine without grapim init, or before it. |
Security problems
Use the same form and choose Something is broken. Describe the problem without exploit details until we reply.